{"id":3272,"date":"2021-11-03T22:03:37","date_gmt":"2021-11-04T02:03:37","guid":{"rendered":"https:\/\/rapidtestcanada.ca\/?page_id=3272"},"modified":"2023-10-27T19:21:19","modified_gmt":"2023-10-27T23:21:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/rapidtestcanada.ca\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General FAQ<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span> How quickly can I get COVID-19 Tests?<\/span><\/i><\/div>

Current delivery is estimated 3-7 business days from the date of purchase depending on your location (for products that are In Stock).<\/p><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span> Can I get a refund?<\/span><\/i><\/div>

Once an order has been placed we are not able to provide refunds.<\/p><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>How will I know when my order has been shipped?<\/span><\/i><\/div>

You will receive 3 emails:<\/p>

1) \u00a0Order confirmation (from us)<\/p>

2) \u00a0Tracking number (form our courier)<\/p>

3) \u00a0Shipping confirmation (from us)<\/p><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Can I keep COVID-19 test kits in my car?<\/span><\/i><\/div>

Now that the weather is getting colder, keeping COVID-19 test kits in cars, mailboxes or other locations exposed to the cold temperatures is not recommended. They cannot be frozen.<\/p><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Is it safe to buy COVID-19 test kits during the winter weather?<\/span><\/i><\/div>

As the weather gets colder in Canada, we understand some customers may be concerned about the sub-zero temperatures during the shipment of Rapid Test Kits.

Transport temperatures dipping below 0\u00b0C for short durations of time will not have an adverse effect on the test, or the buffer liquid.<\/p>

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BTNX Inc. (the manufacturer) has stated that should the buffer liquid in your test kit freeze during transportation, it won’t cause any issues, so long as the test components are brought up to room temperature again.

Recommendation:\u00a0<\/strong>It\u2019s extremely important to bring the tests to room temperature before adding the sample into the test, as low ambient temperatures when conducting the test may cause false results. We recommend letting the test kit contents sit out for 4-6 hours before use.<\/p><\/div><\/div><\/div><\/div>\n <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Travel Testing<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Can I use the free tests from the government?<\/span><\/i><\/div>

You can use BTNX Rapid Response tests, SD BioSensor Standard Q Nasal Ag Tests and Abbott PanBio tests with our Telehealth Travel Supervision Nurses<\/p><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Can I use your Telehealth Travel Supervision service for returning to Canada from my vacation in the US or other destination?<\/span><\/i><\/div>

Yes you can, As long as you have a reliable Internet connection.<\/p><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Where can I find more detail about travel testing for returning to Canada?<\/span><\/i><\/div>

Travel Canada website: https:\/\/travel.gc.ca\/travel-covid\/travel-restrictions\/flying-canada-checklist\/covid-19-testing-travellers-coming-into-canada<\/a><\/p><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Where can I find more detail about travel testing for air travel to the US?<\/span><\/i><\/div>

CDC website: https:\/\/travel.gc.ca\/travel-covid\/travel-restrictions\/flying-canada-checklist\/covid-19-testing-travellers-coming-into-canada<\/a><\/p><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Where can I find more detail about travel testing for land travel to the US?<\/span><\/i><\/div>

US Department of Homeland Security website: https:\/\/www.dhs.gov\/news\/2021\/10\/29\/fact-sheet-guidance-travelers-enter-us-land-ports-entry-and-ferry-terminals<\/a><\/p><\/div><\/div><\/div><\/div>\n <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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EcoTest Flu-RSV-Adenovirus Combination Rapid Antigen Test<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>How many do I need to order?<\/span><\/i><\/div>

The EcoTest RSV-Flu-Adenovirus combination Rapid Antigen Test Kits come in\u00a0 a box of 20 kits<\/p><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span> Is the EcoTest Flu and RSV Antigen Test authorized by Health Canada?<\/span><\/i><\/div>

The EcoTest RSV-FLU-Adenovirus combination test , is a Health Canada authorized FLU and RSV testing device.<\/p>

For a full list of authorized testing devices, please visit the Health Canada website<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Do the tests have an expiration date?<\/span><\/i><\/div>

Yes. Like all medical devices, the EcoTest Flu-RSV-Adenovirus Rapid Antigen Testing device has an expiration date listed on the outside of the kit box as well as the cassette testing device package. This expiration date is approximately two years from the manufacturing date.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>What is the benefit of RSV and FLU Rapid Testing?<\/span><\/i><\/div>

Rapid Tests are used as a diagnostic tool whereby individuals are tested\u00a0 to detect if they have Flu, RSV or Adenovirus. These tests are most effective when you are infectious with symptoms such as fever.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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BTNX Rapid Antigen Test<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>How many do I need to order?<\/span><\/i><\/div>

The COVID-19 Rapid Antigen Test Kits come in two box sizes: 5 Kits or 25 Kits<\/p><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span> Is the Rapid Response Antigen Test authorized by Health Canada?<\/span><\/i><\/div>

The Rapid Response COVID-19 Antigen Rapid Test Device, manufactured by BTNX Inc., is a Health Canada authorized COVID-19 testing device.<\/p>

For a full list of authorized testing devices, please visit the Health Canada website<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Do the tests have an expiration date?<\/span><\/i><\/div>

Yes. Like all medical devices, the Rapid Response COVID-19 Rapid Antigen Testing device has an expiration date listed on the outside of the kit box as well as the cassette testing device package. This expiration date is approximately two years from the manufacturing date.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>Can I purchase these rapid tests to use for travelling?<\/span><\/i><\/div>

No not by yourself, you need to have a telehealth professional who must confirm your identity, observe the sample collection and testing procedures, confirm the test result, and issue a written report as per the CDC order issued December 6, 2021.

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CLICK HERE TO LEARN MORE ABOUT OUR TELEHEALTH TRAVEL TESTING SERVICES<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>How are the swabs sterilized?<\/span><\/i><\/div>

The BTNX nasal swabs are sterilized using ethylene oxide. This process is completely safe for the user and has been used for decades on medical equipment. The sterilization process follows ISO 11135 (Sterilization of health-care products) and ISO 10993 (Biological evaluation of medical devices). Additionally, all nasal swabs have passed testing for both toxicology and biocompatibility.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n <\/div>

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<\/i><\/span><\/i><\/span>What is the benefit of Rapid Testing?<\/span><\/i><\/div>

Rapid Tests are used as a serial screening tool whereby individuals test themselves 2 or 3 times a week to detect if they are an asymptomatic carrier of COVID-19. These tests are most effective when you are infectious and are one more layer of peace of mind and safety. Rapid antigen testing devices should only be used for screening purposes. Nucleic acid-based testing, also called molecular testing or PCR, is the gold standard to diagnose active COVID-19 infection in patients with symptoms. For more information about self-testing and antigen testing devices, please visit the Health Canada website here<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Frequently Asked Questions General FAQ How quickly can I get COVID-19 Tests? Current delivery is estimated 3-7 business days from the date of purchase depending on your location (for products that are In Stock). Can I get a refund? Once an order has been placed we are not able to provide refunds. 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