Current delivery is estimated 3-7 business days from the date of purchase depending on your location (for products that are In Stock).

Once an order has been placed we are not able to provide refunds.

You will receive 3 emails:

1)  Order confirmation (from us)

2)  Tracking number (form our courier)

3)  Shipping confirmation (from us)

Now that the weather is getting colder, keeping COVID-19 test kits in cars, mailboxes or other locations exposed to the cold temperatures is not recommended. They cannot be frozen.

As the weather gets colder in Canada, we understand some customers may be concerned about the sub-zero temperatures during the shipment of Rapid Test Kits.

Transport temperatures dipping below 0°C for short durations of time will not have an adverse effect on the test, or the buffer liquid.

BTNX Inc. (the manufacturer) has stated that should the buffer liquid in your test kit freeze during transportation, it won’t cause any issues, so long as the test components are brought up to room temperature again.

Recommendation: It’s extremely important to bring the tests to room temperature before adding the sample into the test, as low ambient temperatures when conducting the test may cause false results. We recommend letting the test kit contents sit out for 4-6 hours before use.