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Current delivery is estimated 3-7 business days from the date of purchase depending on your location (for products that are In Stock).
Once an order has been placed we are not able to provide refunds.
You will receive 3 emails:
1) Order confirmation (from us)
2) Tracking number (form our courier)
3) Shipping confirmation (from us)
Now that the weather is getting colder, keeping COVID-19 test kits in cars, mailboxes or other locations exposed to the cold temperatures is not recommended. They cannot be frozen.
As the weather gets colder in Canada, we understand some customers may be concerned about the sub-zero temperatures during the shipment of Rapid Test Kits.
Transport temperatures dipping below 0°C for short durations of time will not have an adverse effect on the test, or the buffer liquid.
BTNX Inc. (the manufacturer) has stated that should the buffer liquid in your test kit freeze during transportation, it won't cause any issues, so long as the test components are brought up to room temperature again.
Recommendation: It’s extremely important to bring the tests to room temperature before adding the sample into the test, as low ambient temperatures when conducting the test may cause false results. We recommend letting the test kit contents sit out for 4-6 hours before use.
You can use BTNX Rapid Response tests, SD BioSensor Standard Q Nasal Ag Tests and Abbott PanBio tests with our Telehealth Travel Supervision Nurses
Yes you can, As long as you have a reliable Internet connection.
US Department of Homeland Security website: https://www.dhs.gov/news/2021/10/29/fact-sheet-guidance-travelers-enter-us-land-ports-entry-and-ferry-terminals
The COVID-19 Rapid Antigen Test Kits come in two box sizes: 5 Kits or 25 Kits
The Rapid Response COVID-19 Antigen Rapid Test Device, manufactured by BTNX Inc., is a Health Canada authorized COVID-19 testing device.
For a full list of authorized testing devices, please visit the Health Canada website.
Yes. Like all medical devices, the Rapid Response COVID-19 Rapid Antigen Testing device has an expiration date listed on the outside of the kit box as well as the cassette testing device package. This expiration date is approximately two years from the manufacturing date.
No not by yourself, you need to have a telehealth professional who must confirm your identity, observe the sample collection and testing procedures, confirm the test result, and issue a written report as per the CDC order issued December 6, 2021.
CLICK HERE TO LEARN MORE ABOUT OUR TELEHEALTH TRAVEL TESTING SERVICES
The BTNX nasal swabs are sterilized using ethylene oxide. This process is completely safe for the user and has been used for decades on medical equipment. The sterilization process follows ISO 11135 (Sterilization of health-care products) and ISO 10993 (Biological evaluation of medical devices). Additionally, all nasal swabs have passed testing for both toxicology and biocompatibility.
Provincial regulations around rapid testing for the general public/personal use are changing frequently. We will continue to update our website and social media with any changes in regulations as soon as we are able to.
Rapid Tests are used as a serial screening tool whereby individuals test themselves 2 or 3 times a week to detect if they are an asymptomatic carrier of COVID-19. These tests are most effective when you are infectious and are one more layer of peace of mind and safety. Rapid antigen testing devices should only be used for screening purposes. Nucleic acid-based testing, also called molecular testing or PCR, is the gold standard to diagnose active COVID-19 infection in patients with symptoms. For more information about self-testing and antigen testing devices, please visit the Health Canada website here.
The Kai Care RT-PCR Test is sold per box, and comes with one individual package to perform 1 test.
The Kai Care COVID-19 RT-PCR Saliva Test is a Health Canada authorized COVID-19 testing device.
For a full list of authorized testing devices, please visit the Health Canada website.
Yes, RT-PCR lab test like the Kai Care At-Home Saliva Kit is the preferred COVID-19 testing method for many travel requirements which require negative results within a very narrow timeframe. All travelers 5 years of age or older, regardless of citizenship, must provide proof of a negative COVID-19 test result for travel returning to Canada. You must take a test within 72 hours of the scheduled departure time of your flight to Canada. Airlines will refuse boarding to travelers who are unable to provide a valid molecular test result. Regulations are constantly changing, please visit https://travel.gc.ca/ for the most up to date information.
The kit has an accuracy rating of over 99%. The proprietary extraction and detection methods used by Kai Medical Laboratory minimizes the occurrence of false positives and false negatives to deliver reliable results
The Kai Care At-Home Kit requires only a saliva sample. To ensure the saliva is usable, do not eat, drink, or smoke 30 minutes before collecting the saliva sample. Detailed instructions will be provided to you in the kit’s packaging. Watch this video
Always use your Canadian residential address when registering your kit.